Why NOT to use Fedex to ship large objects.

So the kindly folks in our San Jose office ship us a Cisco 7513 router via Fedex Heavyweight. We're hoping to get it up and running as soon as we can, so the moment it arrives I have a couple of our NOC guys cart it downstairs and start unpacking it.

A few minutes later, it's evident that something is wrong. The first sign of trouble was the front covers, which had been broken off. "No worries", I thought, "Perhaps it was jostled a bit in shipping; we'll just order new ones."

Broken front covers are the first 
sign that your router may have been damaged in transit.

It soon became clear, however, that the broken covers were the least of our trouble. Something about the router just didn't look right, but it took me a minute to figure it out. "It just doesn't look right", I mused. "It's like, not square or something."

So I took it off of the pallet for a closer look. That's when I noticed this dent:

Hmmmn, this dent isn't 
supposed to be here, right?

A closer inspection of the dent revealed that the router must have been dropped (and from a good distance, too, these things are not exactly made out of recycled soda cans).:

Uh-oh, better get Maaco!

Not only that, but the heavy-duty grills in the front of the router were bent out of shape, and the cover over one of the power supply bays was obviously off-kilter:

Oh well, it's just superficial 
damage, really.

That's when I noticed the RSP had popped out of its slot by about half an inch or so:

Ahhh, just push it back in, I'm sure it'll
 work just fine.

Taking a closer look at the pallet, I noticed a rather sizable crack. This is when it really became clear what had happened:

Now from what height do you suppose they 
dropped it in order to break this plywood?

The moral of the story is that a guy driving a forklift, while not quite in the class of a backhoe operator, can still wreak havoc on your day. Also, FedEx may not be your best bet for sending large items from one place to another. But what the hell, it gives the claims department something to do, right?